Playbook

Triage support without the backlog

Clone an agent that classifies every incoming thread by topic, severity, and sentiment, drafts a reply grounded only in your docs and past answers, and escalates billing, legal, and angry-customer threads to a human immediately instead of guessing.

What the interview covers

1. 01Map the product areas threads get classified into
2. 02Define the escalation rules and who each category routes to
3. 03Point at the docs and past threads replies must be grounded in
4. 04Capture the support voice, including what never to promise

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