Communication - official Zoom server
Zoom Contact Center User Administration MCP server
Hosted Zoom server that lets AI clients make OAuth-authorized administrative requests to Zoom Contact Center APIs to manage users, queues, roles and skills. Zoom hosts it at https://mcp.zoom.us/mcp/i_4E4145455B2bd9FE/streamable with OAuth auth.
Last verified 15 tools5 sources
Install
Zoom publishes no copyable client config for this server. Point your MCP client at https://mcp.zoom.us/mcp/i_4E4145455B2bd9FE/streamable. Setup steps are in the vendor's docs.
Tools
assign_queue_agents- Assign users to a Contact Center queue as agent persona.
assign_queue_supervisors- Assign users to a Contact Center queue as supervisor persona.
assign_role_users- Assign users to a role.
assign_user_skills- Assign skills to a user.
batch_create_users- Batch create Contact Center users.
batch_opt_in_or_out_user_queues- Change a Contact Center user's opt-in or opt-out status for queues assigned to the user.
batch_update_user_status- Batch update Contact Center users' statuses.
batch_update_users- Batch update Contact Center users.
create_user- Create a Contact Center user.
delete_user- Delete a Contact Center user.
get_agent_routing_profile- Retrieve the agent routing profile.
get_phone_number- Returns information about an account's phone number.
get_queue- Returns detailed information about a specific Contact Center queue, including its name, description, channel, assigned resources, and configuration settings.
get_role- Get information about a role.
get_role_users- Retrieve a list of users assigned to a Contact Center role.
As documented on October 17, 2026. A running server reports its current list through tools/list.
Notes and caveats
- Requires a Zoom account with admin or developer authorization, a General app created on the Zoom App Marketplace for manual OAuth client registration (no Dynamic Client Registration or CIMD), product licenses, and OAuth 2.1 with PKCE.
- Zoom documents setup only as UI steps for Claude custom connectors and ChatGPT developer mode, so no client snippets are given.
- Regional gateways exist (for example mcp-eu.zoom.us, mcp-au.zoom.us).
- The overview says Zoom MCP servers support both Streamable HTTP and SSE; per-server pages show the Streamable HTTP URL.
- Zoom does not label these servers GA or beta.
- Account-level server; requires Zoom Contact Center licenses.
- The documented endpoint path is an opaque id rather than a product name. 39 tools documented; first 15 listed.
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FAQ
What does the Zoom Contact Center User Administration MCP server do?
Hosted Zoom server that lets AI clients make OAuth-authorized administrative requests to Zoom Contact Center APIs to manage users, queues, roles and skills. The vendor documents 15 tools, including assign_queue_agents, assign_queue_supervisors, assign_role_users and assign_user_skills.
How do I install the Zoom Contact Center User Administration MCP server?
Zoom publishes no copyable client config. Point your MCP client at https://mcp.zoom.us/mcp/i_4E4145455B2bd9FE/streamable. Setup steps are at https://developers.zoom.us/docs/mcp/zoom-contact-center-user-administration-mcp-server/.
Does the Zoom Contact Center User Administration MCP server need authentication?
Yes, OAuth. Transport: Streamable HTTP, SSE. Status: Unlabelled, last checked October 17, 2026.
Sources
Last verified against 5 Zoom pages, then re-checked independently.
- developers.zoom.ushttps://developers.zoom.us/docs/mcp/zoom-contact-center-user-administration-mcp-server/
- developers.zoom.ushttps://developers.zoom.us/docs/mcp/
- developers.zoom.ushttps://developers.zoom.us/docs/mcp/servers.md
- developers.zoom.ushttps://developers.zoom.us/docs/mcp/servers/connect-to-zoom-mcp-servers.md
- developers.zoom.ushttps://developers.zoom.us/docs/mcp/faqs.md
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