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Communication - official Intercom server

Intercom MCP server

Remote MCP server hosted by Intercom that lets AI tools search and read conversations, contacts and companies, manage Help Center articles, and add internal notes to conversations. Workspaces with Fin Operator also get tools to message Operator and review or apply its proposals. Intercom hosts it at https://mcp.intercom.com/mcp with OAuth or API key auth.

Last verified 15 tools1 source

Install

Generic

JSON
{
  "mcpServers": {
    "intercom": {
      "command": "npx",
      "args": [
        "mcp-remote",
        "https://mcp.intercom.com/mcp"
      ]
    }
  }
}

Tools

search
Universal search for conversations and contacts using a query DSL (object_type:conversations or object_type:contacts).
fetch
Retrieve complete details for a resource using an ID returned by search.
search_conversations
Search conversations by IDs with filters for source, author, state, assignee and timing statistics.
get_conversation
Retrieve a single conversation with all conversation parts and metadata.
search_contacts
Search contacts by IDs, name, email, phone, custom attributes or email domain.
get_contact
Get complete contact information including custom attributes, location and activity timestamps.
list_companies
List companies with optional filters such as name, company_id, tag or segment.
get_company
Retrieve full details for a company including custom attributes, segments and tags.
list_articles
List all articles in the Intercom Help Center.
search_articles
Search Help Center articles by phrase, state or Help Center ID.
get_article
Retrieve full details for an article including HTML body and parent collection.
create_article
Create a new Help Center article.
update_article
Update an existing Help Center article.
add_internal_note
Add a teammate-only internal note to a conversation; cannot send customer-visible replies.
send_operator_message
Send Fin Operator a message (Fin Operator workspaces, OAuth only; uses Operator credits).

As documented on October 17, 2026. A running server reports its current list through tools/list.

Notes and caveats

  • Available for US and EU hosted workspaces only; EU uses https://mcp.eu.intercom.com/mcp and AU hosted workspaces are not supported.
  • The /sse endpoints are legacy and deprecated.
  • OAuth is recommended; Bearer token auth also works but does not get the Fin Operator tools.
  • Fin Operator tools (send_operator_message, get_operator_response, get_proposal_details, apply_proposals, reject_proposals) appear only for workspaces with Fin Operator.
  • Custom OAuth clients with non-localhost redirect URIs must be allowlisted by Intercom support.
  • Vendor docs give only generic mcp-remote JSON templates and link to each client's own setup docs.
  • No beta or preview label on the vendor page.

More MCP servers for communication

Related reading

FAQ

What does the Intercom MCP server do?

Remote MCP server hosted by Intercom that lets AI tools search and read conversations, contacts and companies, manage Help Center articles, and add internal notes to conversations. Workspaces with Fin Operator also get tools to message Operator and review or apply its proposals. The vendor documents 15 tools, including search, fetch, search_conversations and get_conversation.

How do I add the Intercom MCP server to an MCP client?

Intercom documents a Generic config; copy it from the Generic section of this page.

Does the Intercom MCP server need authentication?

Yes, OAuth or API key. Transport: Streamable HTTP, SSE. Status: GA, last checked October 17, 2026.

Sources

Last verified against 1 Intercom page, then re-checked independently.

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